Customers can now choose between protection plans through a partnership with Extend
BREA, CA / ACCESSWIRE / December 7, 2022 / Aventon, a California-based e-mobility company, recently announced a new partnership with product protection company, Extend. Through the partnership, customers can now choose between one, two, or three-year extended protection plans.
Aventon already offered a one-year warranty on their ebikes. This increased warranty option will allow customers to cover accidental damage, failure protection, and product repair for longer than Aventon's manufacturer's warranty. Customers can sign up for the extended warranty on the ebike product pages or in the cart at purchase time.
"Enhancing our selection of products and warranty options helps us provide our customers with peace of mind when choosing Aventon products," says James Dieckmeyer, Aventon's Director of Customer Experience. "It's a huge deal for customers, and we're excited to partner with a reputable company like Extend. We're always working to increase customer satisfaction, and this is just one way we're doing so."
Customers can put claims in and receive an instant resolution through Extend's virtual claim specialty or customer service team. The customer needs either their Extend contract ID, email address, or another identifying piece of information. Once the claim is submitted, Extend may ask the customer to return the product. Then, they'll replace the ebike if repairs can't be made. All of this is at no additional charge to the customer. The warranty platform partners with other well-known brands like Peloton, JBL, and Traeger.
Aventon is in its tenth year of innovating, moving forward, and building customer satisfaction. Through the years, they've built a brand that was versatile, inclusive, and all-encompassing of the different types of riders that exist, while ensuring every product was purposefully designed. The current lineup includes commuters, fat tires, folding, off-road, road and cruise, and step-through bikes.
Find all ebike models here: https://www.aventon.com/collections/ebikes
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About Aventon: Aventon, based in Orange County, California, is one of the world's leading and innovative bicycle manufacturers and retailers.
In 2012, CEO J.W. Zhang was inspired to build his own brand to create affordable, high-quality bikes. With roots in performance cycling, Aventon's heritage of innovation propelled them into a bold belief that they could transition from fixed-gear bikes into e-mobility, making it more enjoyable. Their goal was to create a brand that was versatile, inclusive, and all-encompassing of the different types of riders that exist without sacrificing their foundational attention to precision and purposefully built products.
Aventon exists to enable people to find happiness through motion. They believe that every ride is an opportunity for riders, in every stage of their lives, to change the way they experience the world, and in that moment feel alive. They are fully committed to prevailing in their dedication to introducing premium technologies and placing their customers' experience at the center of their world.
Ride more. Be happy.
For more information, visit www.aventon.com.
Media Contact:
Mandy Cline
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SOURCE: Aventon