Frequently Asked Questions

You can approve your press release by either calling our team at the NewsDesk or emailing [email protected].

A copy of your press release will be located on your account under the Newswire tab. Here you can see the releases that you have submitted and are now under editorial review. Once the release is on schedule for dissemination, the release will be moved to the Scheduled tab.

Yes! You can request edits any time before the release is set to be disseminated. Note that it is best to give our editors at least 30 minutes heads up for significant changes via email to avoid delays, errors, or confusion.

Yes, call or email the Editorial team. Minor changes can be made over the phone, or, by your request, the release can be sent back to drafts so you can make whatever edits are needed.

Typically, you can expect to hear back from a team member within 15-20 minutes of submitting your release.

Once our Editorial team has processed a release, please allow at least 15-20 minutes for the release to go live.

No, while you may let the editors know what changes you need while on the phone, staying on the line while an editor polishes your release can slow down the process and potentially lead to mistakes. We do not do line edits while on the phone. You may request to see a proof after the editor has completed processing your release.

No, our editors will not send a proof for your approval if you select Immediate Release. Instead, you will receive a confirmation email/call that will confirm your release's details (Headline, distribution/add-on options, contact info, etc.)

If your release has been sent back to drafts, there could be a multitude of

reasons:

• Editorial may either need specific information before they can disseminate the release.
• There may be multiple images included as attachments, which need to be placed in the body of the release.
• The release has been rejected by our Compliance team.
• A member from your team may have requested for the release to be sent back to drafts.

In the case that your release has been sent back to drafts, check the email associated with your account, as Client Support will have sent an email detailing the reason behind your release being sent back to drafts.

If your release is rejected by compliance, they will always give a specific explanation as to what guidelines were not met via email. The best thing to do if this happens is to make the necessary changes and resubmit to Editorial.

Our Editorial team will send you either a proof of your release, which must be approved before being placed on schedule, or a Confirmation email with details of your release.

HOLD FOR CALL means that you request to view and approve your release before it is disseminated.

Once our Editorial team has processed a release, please allow at least 15-20 minutes for the release to go live.

To cancel a release, reach out to our NewsDesk team via email or phone, and they will fulfill your request.

To completely delete a release, reach out to our NewsDesk team via email or phone, and they will fulfill your request.

Worry not; reach out to Client Support or directly to your sales rep, who should be able to help you with this situation promptly.

No! Only the contact information you provide and approve to go in the release will be in the release. Your personal contact information is simply a means of communication between you and our team.

No, as long as the images are of good quality, you will not have to worry about the size.

Yes, your images will be properly sized and aligned after an editor finishes processing your release.

No, while Word Documents are optimized to mimic a printer sheet of paper, press releases are made to fit on a webpage and, unfortunately, cannot be made to fit a webpage/computer screen page.

Yes! We can only embed Vimeo and YouTube videos.

Our Editorial team checks for significant errors in the text, format the release, and makes sure that it is all ready to be disseminated. Our Editorial team does not write press releases for clients, take credit card information for your bundles, or make significant changes to the material without alerting the client first.

Our knowledgeable sales representatives can best guide you through your distribution options. You can reach one of our sales reps by calling our mainline.

Please allow at least 24 hours for your distribution report to fully reflect the appropriate and up-to-date data.

Each package or bundle has certain guarantees that can be discussed with a sales rep. Certain sites have guidelines that can be discussed with a sales rep prior to release submission.